Deborah Anderson, Behavior drives culture
I believe the way people treat each other at work is central to the wellbeing of individuals and significantly impacts families and the wider culture. This belief comes from my experience and research of working with people in organizations. Healthy behavior is the driver behind safety, innovation, open communication, respect, and performance. How we treat each other at work is measurable and is directly linked to customer experience, satisfaction and financial stability. The 5-Stage Process is the tested method of change that has been developed with clients and is all about engaging the brainpower of every employee, from senior leadership to frontline. Human beings drive it all.
For 30 years I have been consulting with large and small healthcare providers, universities, unions, government divisions, and businesses. My work has been reported in every major newspaper in the United States, in professional journals, and in a multitude of other publications.